UCC Hosts Customer Service Seminars

Umpqua Community College is hosting two seminars with Paul C. Paz, creator of WaitersWorld.

Two seminars with Paul C. Paz Creator of WaitersWorld

Thursday, April 28: 1-4pm       Who should attend:  Supervisors, managers, cashiers, front desk, and sales staff in retail or hospitality industries. Featured Topic: Customer Service Rituals:  Rules of effective service engagement. Click here for more info on this seminar: Seminar 1    Friday, April 29: 9am - Noon  Who should attend:  Supervisors, managers, & front line cashiers, wait-staff, servers, and tasting room staff in restaurant, beverage, or winery industries. Featured Topics: Dining Rituals:  What's expected in tableside service-sales of food and beverage. The Entrepreneur Waiter:  Being in business for yourself with no risk or overhead. Click here for more info on this seminar: Seminar 2  Both Seminars include: The Game Face: Friendly eye-contact and a smile under pressure. It's Not What You Say...It's How You Say it!:   Responding to nonverbal communication- the prompts and cues. Serving the Customers We Don't Like: Dos and don'ts of handling the difficult customer. Customer Service is Your Business!: Customer Service makes or breaks your company and local economy. Location:  Seven Feathers Casino & Resort Cost:  $49 each seminar if registered by April 15, 2011 $55 after April 15, 2011  Register here.  If you think training is expensive, consider the cost of an untrained employee.  90% of customers with unresolved complaints never return.(Source: White House Office of Consumer Affairs)